AddThis

Report: 24 million customer accounts hacked at Zappos

Henderson, Nev. -- A Monday report by Reuters said that online shoe retailer Zappos was hacked over the weekend, affecting 24 million customers in its database.

The retailer, which is owned by Amazon.com, said that customers' names, email addresses, billing and shipping addresses, phone numbers and the last four digits of credit cards numbers and scrambled passwords were stolen. But it said the hackers had not been able to access servers that held customers critical credit card and other payment data.

"We were recently the victim of a cyber attack by a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky," Zappos CEO Tony Hsieh said in an email to staff which was posted on the company's blog on Sunday. "We are cooperating with law enforcement to undergo an exhaustive investigation," he said.

Zappos said it was recommending that customers change their passwords including on any other website where they use the same or similar password. The company, which is well known for its customer service, said due to the high volume of customer calls it is expecting it will temporarily switch off its phones and direct customers to contact via email.

© 2014 Retailing Today. All Rights Reserved.