In celebration of seven straight years winning "Highest in Customer Satisfaction with Home Improvement Retail Stores" in the J.D. Power Home Improvement Retailer Satisfaction Study, Ace Hardware is kicking off its first-ever J.D. Power Award Neighborhood Tour across the country.
Lumber Liquidators spokesman Clint Roberts responded to sister publication HCN's requests for comment regarding the ongoing federal investigation into its sourcing practices. Multiple reports have suggested that the investigation is linked to the Environmental Investigation Agency, which claims the retailer is purchasing wood illegally in protected forests in Far East Russia.
Brian Kilcourse, managing partner for Retail Systems Research, took some time out at the Orgill Fall Market Friday to deliver a primer on mobile technology as a driving force in the contemporary retail environment.