Opinion

Goodbye response generation, hello dialogue creation
Jan 07, 2013
By Mike Wehrs
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Why Consumer Reports Is Wrong About Extended Warranties
Dec 03, 2012
By Joe Erdeman
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Loyalty Programs: One of the Hottest Trends for Retailers in 2013
Nov 14, 2012
By Victor Ho, CEO, FiveStars
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The case for unconventional collaboration
Nov 02, 2012
This holiday season promises to be the most digital of all time with...
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Flash sales feeding full price demand
Oct 18, 2012
A funny thing happened on the way to the department store: luxury goods...
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Improving customer experience through premium technology support
Oct 15, 2012
In today’s connected world, complex technologies are creating richer...
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Filling the competitive in-home knowledge void: retailer advertising and promotion
Sep 14, 2012
With shoppers making fewer trips and impulse purchases, the need to...
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Featured Viewpoint

Filling the competitive in-home knowledge void: retailer advertising and promotion
With shoppers making fewer trips and impulse purchases, the need to influence...
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