Content about Amazon.com

May 13, 2013
Amazon banks on digital currency

Amazon has launched its own currency, which customers will be able to use to purchase apps, games and in-app items from the Amazon Appstore and on Kindle Fire.

May 7, 2013
Staples names new EVP of global e-commerce

Staples has appointed Faisal Masud as its new EVP of global e-commerce. In the newly created role, Masud will be responsible for leading online and digital growth. He will report to Demos Parneros, president of North American stores and online for Staples.

May 2, 2013
Former Amazon supply chain exec joins Deliv

Deliv, the same-day, low cost delivery service that partners directly with large retailers and leverages a crowd-sourced community of drivers, has appointed Michael Hart to VP of logistics.

May 1, 2013
Evolving expectations keep retailers innovating

In the 18 months since I joined the National Retail Federation, I’ve been struck repeatedly by how rapidly our industry continues to evolve. As we all know, retail has always changed and adapted . . .

April 15, 2013
Amazon woos 50+ crowd with online health, wellness store

Online retailer Amazon has launched its 50+ Active and Healthy Living Store, which features hundreds of thousands of nutrition, wellness, exercise and fitness, medical, personal care, beauty, entertainment items and more — all in a single destination for customers in the 50+ age range.

April 4, 2013
Amazon, Walmart 'lock' up e-commerce deals

Walmart's e-commerce division is following Amazon's lead by starting programs to allow customers to order items online and then pick them up from lockers stationed at brick-and-mortar retailers.

April 2, 2013
Google finds entry into retail delivery space

Google has launched its Google Shopping Express program, which features online delivery initially in the San Francisco Bay area.

April 1, 2013
Amazon buys social book review site

Amazon.com went back to its roots as bookseller last week with the announcement that it would acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe.

March 20, 2013
Sam's Club, Amazon leaders in customer service

Sam's Club and Amazon were among the retailers that earned top marks for customer service, according to the consulting firm Temkin Group.

March 1, 2013
Same day delivery could be WMT's secret weapon

With 4,000 U.S. stores serving as product depots, same day delivery holds great potential for a retailer with an unrivaled retail footprint, assuming a strategy can be developed to profitably unlock the opportunity.

February 28, 2013
Amazon, Target, Whole Foods among most admired companies

Amazon lead the pack in the retail field on Fortune’s “Most Admired Companies” list. The e-commerce juggernaut was third ranked overall (behind Apple and Google) for, among other reasons, its efficient customer service and leadership under CEO Jeff Bezos.

February 28, 2013
Glass half full

Sixty percent of retailers with at least two years of negative comps turn them positive.

February 27, 2013
Amazon Cloud Player app now available for iPad

Amazon.com announced that its Amazon Cloud Player app for iPad and the iPad mini is now available in the Apple App Store.

February 27, 2013
Study: Grocers Publix, Trader Joe's top experience rankings; Office Depot among most improved

WABAN, Mass. — Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Publix and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

February 26, 2013
Publix tops among retailers in customer satisfaction, followed by Amazon and Office Depot

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale.

February 19, 2013
Amazon launches collectibles store

Amazon.com has launched the Entertainment Collectibles Store (amazon.com/entertainmentcollectibles) which offers more than 350,000 unique and rare collectibles, including memorabilia from Academy Award and Grammy winning artists and honorees.

February 19, 2013
Amazon launches collectibles store

Amazon.com has launched the Entertainment Collectibles Store (amazon.com/entertainmentcollectibles) which offers more than 350,000 unique and rare collectibles, including memorabilia from Academy Award and Grammy winning artists and honorees.

February 13, 2013
Amazon expands on-demand video offerings

Amazon.com has expanded its content licensing agreement with CBS Corp. to bring classic series and hit TV shows from CBS Television Distribution and Showtime Networks to Amazon’s Prime Instant Video service, extending the already vast catalog of CBS content available for Prime members to instantly stream, and enjoy at no additional cost.

February 12, 2013
Study: 'Showrooming' a lesser threat than once thought

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

February 8, 2013
Amazon lengthens online lead over Walmart and others

Traffic trends at Walmart and other major retailers declined in December even though e-commerce sales set new records in the fourth quarter and throughout 2012.

February 7, 2013
Zappos tailors Facebook to fit revenue goals

SAN FRANCISCO -- Social marketing platform Kenshoo Social said Wednesday that it has completed an integrated Facebook marketing campaign for Zappos and cloud-based social marketing platform, Shoutlet.

During a two-month test on a single-brand page, Zappos’ Facebook posts generated approximately 85,000 visits to its website. The traffic produced an average order value on par with its paid search and social marketing programs and achieved an average conversion rate of 1.75%.

February 1, 2013
Amazon.com goes dark for an hour

On Thursday the unthinkable happened, customers who wanted to do a bit of shopping on Amazon.com were met with an error message as the e-commerce site was down for nearly an hour.

February 1, 2013
Amazon.com goes dark for an hour

On Thursday the unthinkable happened, customers who wanted to do a bit of shopping on Amazon.com were met with an error message as the e-commerce site was down for nearly an hour.

January 30, 2013
Amazon quarterly sales growth driven by Kindle

Amazon.com reported that net sales increased 22% to $21.27 billion in the fourth quarter, compared with $17.43 billion in fourth quarter 2011.

January 30, 2013
Amazon quarterly sales growth driven by Kindle

Amazon.com reported that net sales increased 22% to $21.27 billion in the fourth quarter, compared with $17.43 billion in fourth quarter 2011.

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