LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.
Hickory Farms has launched a new website featuring faster page load times, easier navigation and improved search and checkout functions. Customers can shop on-the-go with the site's mobile- and tablet-friendly design.
UPS expects to pick up more than 34 million packages Monday, Dec. 16, and expects to deliver 29 million packages globally Tuesday, Dec. 17, driven by e-commerce growth. The surge in volume during peak week — the final full week before Christmas, Dec. 16–20 — is a record for a single day at the package delivery company.
Amit Menipaz, general manager of structured data at eBay, and John Inwright, president and CEO of Quality Supply Chain Co-op, the co-op for Wendy’s, have been appointed to the GS1 U.S. board of governors.
Giant Eagle, Rite Aid, ExxonMobil and Kum & Go are among the growing number of merchants to become members of the Merchant Customer Exchange’s group, which is made up of leading merchants dedicated to improving the shopping experience by offering consumers a widely accepted, customer-focused and secure mobile commerce platform.
Aisle50, an online technology platform that delivers grocery discounts on major and local brands to consumers, has teamed up with premium brands such as Clorox, Starbucks, Smuckers and Red Bull to offer consumers recurring discounts on the products they buy most often.
Lux Beauty Boutique is rolling out in-store mobile app SelfPay, which lets shoppers handle payment and look up product information on their own devices, enabling shopper-controlled in-store checkout from anywhere within a brick-and-mortar store. Lux Beauty Boutique will host a SelfPay launch party at its store on Dec. 6.
CodeBroker has developed a marketing tool that enables retailers to securely deliver money savings offers to potential consumers via Facebook, while increasing brand awareness and building customer loyalty.
Wired, a Conde Nast brand, is getting ready to open a popup store for the ninth consecutive year in New York City, featuring electronics, rare objects d' art, apparel and accessories, musical instruments, kitchen gadgets and adventure gear.
Canada's Jean Coutu Group is helping to bolster holiday sales with the launch of its "e-store window" inside the Longueuil Metro Station. Commuters will be able to shop a wall of deals using their smartphones with delivery before Dec. 24.